At Pic & Stick AU, each photo magnet is specially made to order, using the personal images you provide. Because these items are customized and tailored specifically for each customer, we are unable to offer refunds, returns, or exchanges.

✅ Please ensure your uploaded photos are correct and final before placing your order.

We’re committed to delivering quality and care in every product — if there is an issue with the condition or quality of your order, please contact us within 7 days of receiving it.

Thank you for supporting small business and understanding our made-to-order policy.

All orders are handmade and dispatched from Sydney, Australia. Please allow 3–5 business days for processing before dispatch.

Shipping options:

📮 Standard shipping: $9.99 (free for orders over $100)

📮Local Pick Up: Free

Once shipped, you will receive tracking information via email. Delivery times may vary depending on location.

We value your privacy. Any personal information, including uploaded photos, names, addresses, and payment details, is collected solely for the purpose of fulfilling your order. Your data is securely stored and never shared, sold, or distributed to third parties.

All uploaded images are used strictly to create your custom photo magnets and are deleted after order fulfillment. By placing an order, you consent to the use of your images for the stated purpose.

By purchasing from Pic & Stick AU, you agree to the following:

• All products are made-to-order and non-refundable due to their personalized nature.
• You are responsible for ensuring the accuracy and quality of uploaded photos.
• We reserve the right to decline any images that violate copyright or are inappropriate.
• We are not liable for shipping delays caused by couriers or incomplete delivery information.
• Promotions, discounts, and giveaways are subject to change without notice